FAQ

Below are some questions we are often asked. If you are still unsure about an aspect of your treatment, please send us an email or give us a call.

What do I need to bring to the first session?

Please bring your ID document, medical aid details, and any referral letters, x-rays or relevant reports should you have any.

What do I wear?

It is recommended that you wear comfortable clothing. In order to perform a proper assessment and treatment, it may be necessary for the physiotherapist to uncover parts of the body. This will at all times be done in a professional, respectful manner. Shorts and appropriate clothing will be provided.

Do we submit to medical aids?

Unfortunately we do not submit directly to medical aids. We request that you pay us directly and then claim back from your medical aid.

Can I claim back from my medical aid?

Yes, we provide you with a statement and receipt on payment. Please note that the practice charges a private rate to simplify our billing, as we prefer to focus our attention on providing quality treatment to our clients. The private rate is in line with most medical aid rates.

If, and how much your medical aid will pay depends on your medical aid and plan and funds available. Different medical aids pay different amounts for each code and your medical aid may not refund you in full.

How do I pay?

We accept cash, EFT and have credit card facilities available.

How long is a session?

A session is may vary between 30 minutes to 1 hour, depending on the condition treated.

What if I need to cancel?

Should you not be able to make your appointment, we request that you let us know at least 4 hours prior to the appointment. A fee of R375 will be charged if cancellations are not made within 4 hours prior to the appointment. This fee will be payable by the patient and will not be refundable by your medical aid.

Do I need a Doctor’s referral letter for Physiotherapy?

No, Physiotherapists are first line practitioners, so you do not need a referral letter.

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